Refund Policy

 

Last updated: July 10, 2026

At Biliping, each item is produced individually after an order is placed rather than held as mass-stocked inventory.

Biliping does not operate an open return-by-mail system. Customers must contact Biliping before sending any item back so that we can provide the correct return instructions and designated return address.

Nothing in this policy limits any cancellation, refund, replacement, repair, or other consumer right that cannot legally be excluded.

Standard Returns and Exchanges

Except where required by applicable consumer law, Biliping does not accept returns, exchanges, or refunds for:

• An incorrect size selected by the customer
• Personal preference regarding fit, style, color, or design
• A change of mind after purchase
• Slight color differences caused by screen settings
• Minor variations inherent to the production process
• Normal differences in print placement or finish
• Normal wear and tear
• Damage caused after delivery
• Improper washing, care, use, or alteration of the product

Customers are responsible for reviewing product descriptions, measurements, and size guides before placing an order.

Biliping does not offer direct size exchanges, except where a replacement is required under applicable consumer law. Where appropriate, a new order may be placed separately.

United Kingdom Cancellation Rights

Customers in the United Kingdom may cancel an eligible online purchase by contacting Biliping within 14 days of receiving the order. The customer does not need to provide a reason for the cancellation.

After notifying Biliping of the cancellation, the customer must return the product within the following 14 days.

Customers must contact Biliping before sending any product back so that the correct return instructions and designated return address can be provided.

For a cancellation caused by a change of mind, the customer is responsible for:

• The direct cost of return shipping
• Securely packaging the returned product
• Retaining acceptable proof of shipment
• Ensuring that the product is sent to the designated return address

The customer remains responsible for the product until it reaches the designated return location.

A refund may be withheld until the returned product is received or the customer provides acceptable evidence that the product has been sent back.

The refund will be issued within 14 days after Biliping receives the returned product or acceptable proof that it has been sent, whichever occurs first.

Products may be handled only as reasonably necessary to establish their nature, characteristics, and fit.

The refund may be reduced to reflect any loss in value caused by handling beyond what would reasonably be permitted when examining a product in a physical store. This may include products that have been worn beyond ordinary fitting, washed, damaged, altered, stained, or returned with odors or other signs of use.

For an eligible cancellation of an entire order, the refund will include:

• The price paid for the returned product
• The cost of standard outbound delivery, where a delivery charge was paid

If the customer selected an upgraded, express, or more expensive delivery method, Biliping is not required to refund the additional amount above the cost of standard delivery.

The customer-paid return shipping rule does not apply when the product is faulty, damaged, incorrect, or materially different from its description and applicable consumer law requires Biliping to cover reasonable return costs.

Faulty, Damaged, Incorrect, or Missing Products

Please contact Biliping if:

• The product has a manufacturing defect
• The product was significantly damaged during delivery
• The wrong product, size, color, or design was received
• The product is materially different from its description
• An item is missing from the order
• The package is confirmed lost in transit

Customers should not return a faulty, damaged, or incorrect product unless Biliping provides specific return instructions.

Where sufficient photographic evidence is available, verified product issues may be resolved without requiring a physical return.

Depending on the issue, available evidence, applicable consumer law, and surrounding circumstances, an appropriate resolution may include:

• A replacement
• A repair, where appropriate
• A full or partial refund
• Another remedy required by applicable consumer law

Where applicable consumer law gives the customer the right to choose a remedy, that right will not be limited by this policy.

If a physical return is required for a verified product issue, Biliping will provide return instructions and cover or reimburse reasonable return costs where legally required.

Claim Requirements

Visible damage, incorrect items, manufacturing issues, or missing products should be reported within 15 days of confirmed delivery whenever reasonably possible.

This requested reporting period does not reduce or replace any longer period or statutory right provided by applicable consumer law.

To review and verify a claim, Biliping may request:

• The order number
• A clear description of the issue
• Clear photographs of the complete product
• Close-up photographs showing the reported issue
• A photograph of the size or care label
• A photograph of the original packaging
• A photograph of the shipping label or packing slip
• Other information reasonably required to verify the claim

Customers should retain the product and original packaging while the claim is being reviewed.

Submitting a claim does not automatically guarantee a refund or replacement.

A claim may be delayed when the information reasonably required to verify the reported issue has not been provided.

A claim may be declined when the reported issue cannot reasonably be verified, except where declining the claim would conflict with applicable consumer law.

Claim Review

Biliping may review:

• Order and payment information
• Photographs and other submitted evidence
• Production details
• Tracking and delivery records
• Packaging information
• Communications with the customer
• Information supplied by the production or shipping provider
• The following are generally not considered manufacturing defects:
• An incorrect size selected by the customer
• Personal preference regarding fit, feel, style, color, or design
• Minor production variations
• Slight differences between colors displayed on a screen and the physical product
• Normal differences in print placement or finish
• Normal wear and tear
• Damage caused by washing, misuse, improper care, accidents, or alteration
• Problems caused by incorrect information submitted by the customer

Where a product issue is minor and can reasonably be corrected, Biliping may first offer a repair, replacement, or another suitable solution where permitted by applicable law.

Refund Processing

Approved refunds will be issued to the original payment method.

Once a refund has been issued, the time required for the funds to appear depends on the payment provider and financial institution.

Biliping is not responsible for processing delays caused by a bank, card issuer, PayPal, Shopify Payments, or another payment provider after the refund has been successfully issued.

Biliping does not provide refunds through cash, bank transfer, gift card, or another payment method unless required by applicable law or specifically agreed in writing.

Shipping Delays and Lost Packages

A carrier delay alone does not automatically qualify an order for a refund while the package remains in transit.

If tracking has not updated or an order has not arrived within the expected timeframe, Biliping may first:

• Review the tracking information
• Contact the shipping provider
• Open a carrier investigation
• Request additional delivery information from the customer

The customer may be required to cooperate with a carrier investigation or confirm that the package was not received.

If a package is confirmed lost, Biliping will provide an appropriate resolution based on the circumstances and applicable consumer law.

Any next steps will depend on the circumstances of the order and the consumer laws that apply.

Incorrect Addresses and Unclaimed Orders

Customers are responsible for providing complete and accurate shipping information at checkout.

Biliping is not responsible for delivery problems caused by:

• An incorrect or incomplete shipping address
• A missing apartment, unit, or building number
• An incorrect postal or ZIP code
• Refusal of delivery
• Failure to collect a package
• Failure to respond to customs or carrier requests

Failure to pay import charges where such charges are lawfully payable by the customer

Customers should contact Biliping immediately after ordering if they notice an error in their shipping information. Address changes cannot be guaranteed after production or shipment has begun.

If an order is returned because of incorrect customer-provided information, refusal of delivery, failure to collect the package, or failure to respond to the carrier, additional shipping charges may apply before the order can be resent.

Original shipping charges are not refundable in these circumstances, except where required by applicable consumer law.

Any refund request involving an unclaimed or incorrectly addressed made-to-order product will be reviewed according to the circumstances and applicable consumer law.

Order Changes and Cancellations Before Shipment

Customers should contact Biliping immediately if they need to request an order change or cancellation.

Because production may begin shortly after an order is placed, changes and cancellations cannot be guaranteed once production has begun.

Submitting a request does not confirm that an order has been changed or cancelled. Biliping will confirm by email whether the requested change or cancellation was possible.

This section does not limit any cancellation right that must be provided under the consumer laws applicable to the order.

Fraud and Abuse Protection

Biliping may deny claims that are reasonably determined to be:

• Fraudulent
• Duplicated
• Abusive
• Misleading
• Intentionally incomplete
• Unsupported by the available evidence

Biliping may retain and submit relevant order records, payment information, production details, tracking records, photographs, policy acceptance records, and customer communications when investigating fraud or responding to payment disputes and chargebacks.

This section does not permit Biliping to deny a valid statutory consumer claim.

Returns Sent Without Instructions

Customers should contact Biliping before sending any product back so that the correct return instructions and designated return address can be provided.

Returns sent without the provided instructions may be delayed, misdirected, or difficult to identify.

Sending a product to an address shown on the original shipping package does not guarantee that the return can be identified, accepted, or processed correctly.

Biliping is not responsible for products sent to an incorrect or unauthorized address, except where responsibility cannot legally be excluded.

Nothing in this section limits any statutory cancellation, return, refund, replacement, repair, or other consumer right that applies to the order.

United Kingdom Model Cancellation Form

United Kingdom customers may use the form below to cancel an eligible online purchase. Use of this form is not required, and customers may instead send another clear statement confirming their decision to cancel.

To:

Biliping
Business address: [PLEASE REFER TO THE RETURN ADDRESS PRINTED ON YOUR PACKAGE]
Email: contact@biliping.com

I hereby give notice that I cancel my contract for the sale of the following goods:

Order number:

Product or products:

Ordered on:

Received on:

Customer name:

Customer address:

Customer email address:

Date:

Customer signature, only if this form is submitted on paper:

Contact

To submit a product claim, return request, or cancellation notice, contact:

contact@biliping.com

Please include:

• Your order number
• The email address used to place the order
• A brief explanation of the request
• Photographs, where the request concerns a product issue