Privacy Policy

 

Last updated: July 10, 2026

This Privacy Policy explains how Biliping ("Biliping", "we", "us", or "our") collects, uses, discloses, stores, and protects personal information when you visit biliping.com (the "Site"), make a purchase, contact us, or otherwise use our services (collectively, the "Services").

Our Services are available to customers located in the United States, Canada, the United Kingdom, and Australia.

For purposes of applicable privacy laws, Biliping generally acts as the controller or business responsible for the personal information described in this Privacy Policy, except where a service provider acts as an independent controller under its own privacy notice.

1. Personal information we collect

The personal information we collect depends on how you interact with the Services.

Information you provide directly

We may collect:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order details
  • Product selections, sizes, quantities, and preferences
  • Account details, if you create an account
  • Messages, requests, claims, and other communications sent to customer support
  • Marketing preferences
  • Information you submit when exercising a privacy right

Payment information

Payments are processed by Shopify and applicable payment providers. Payment card details are generally processed directly by those providers and are not stored by Biliping in full.

We may receive limited payment and transaction information, such as payment status, billing details, transaction identifiers, fraud indicators, and confirmation that a payment was completed.

Information collected automatically

When you visit or interact with the Site, we and our service providers may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Approximate location derived from IP address
  • Referring and exit pages
  • Pages viewed
  • Links and buttons clicked
  • Cart and checkout activity
  • Date and time of visits
  • Cookie identifiers, advertising identifiers, and similar technical information
  • Information about how you interact with our advertisements and communications

This information may be collected through cookies, pixels, tags, local storage, server logs, and similar technologies.

Information from third parties

We may receive personal information from:

  • Shopify, which hosts and operates our online store
  • Payment processors and financial service providers
  • Printful, which produces, fulfills, and ships orders
  • Shipping carriers and logistics providers
  • Fraud prevention and security providers
  • Advertising and analytics partners, including Meta
  • Social media platforms when you interact with our pages or advertisements
  • Other providers that help us operate the Services

2. How we use personal information

We may use personal information to:

  • Process payments and complete purchases
  • Produce, fulfill, and ship orders
  • Provide order confirmations, delivery updates, and customer support
  • Handle claims, refunds, replacements, and order-related issues
  • Maintain customer accounts
  • Detect, investigate, and prevent fraud, abuse, security incidents, and illegal activity
  • Protect the Site, our customers, and our business
  • Improve the Site, products, Services, and customer experience
  • Analyze Site traffic, advertising performance, and customer interactions
  • Personalize content and advertising where permitted
  • Send marketing communications where permitted
  • Maintain business, tax, accounting, and transaction records
  • Comply with legal obligations, court orders, and lawful government requests
  • Establish, exercise, or defend legal claims
  • Enforce our policies and agreements
  • Carry out a business transfer, restructuring, financing, merger, or sale, subject to applicable law

We do not use personal information for materially different purposes without providing appropriate notice or obtaining consent where required.

3. Legal bases for processing

Where the United Kingdom General Data Protection Regulation or similar laws apply, we rely on one or more of the following legal bases:

Contract

We process personal information when necessary to enter into or perform a contract with you, including processing payments, fulfilling orders, arranging delivery, and providing order-related support.

Legal obligation

We process personal information when necessary to comply with tax, accounting, consumer protection, fraud prevention, regulatory, and other legal obligations.

Legitimate interests

We may process personal information for legitimate business interests, including operating and improving the Services, protecting the Site, preventing fraud, understanding business performance, and responding to customer inquiries, provided those interests are not overridden by your rights and interests.

Consent

We rely on consent where required, including for certain marketing communications and non-essential cookies, analytics, or advertising technologies.

You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

4. Cookies and similar technologies

We use cookies and similar technologies to operate the Site and understand how visitors interact with it.

Necessary technologies

Necessary cookies and technologies support functions such as:

  • Keeping the Site secure
  • Maintaining your shopping cart
  • Processing checkout
  • Remembering privacy choices
  • Preventing fraud
  • Enabling core Site functionality

Analytics technologies

Analytics technologies may help us understand Site traffic, performance, and customer interactions.

Advertising technologies

We may use advertising technologies, including the Meta Pixel and related tools, to:

  • Measure advertising performance
  • Understand whether an advertisement led to a Site visit or purchase
  • Build advertising audiences
  • Deliver or measure interest-based advertising
  • Match certain identifiers, which may be hashed, with advertising platforms

Where required by applicable law, non-essential analytics and advertising technologies are used only after valid consent has been obtained.

You may manage available cookie choices through the cookie banner or privacy settings displayed on the Site.

You may also restrict cookies through your browser settings. Blocking certain cookies may affect Site functionality.

5. Marketing communications

Where permitted, we may send marketing emails or other promotional communications.

You may unsubscribe at any time by:

Unsubscribing from marketing does not prevent us from sending transactional or service messages, such as order confirmations, shipping updates, fraud alerts, or responses to customer support requests.

6. How we disclose personal information

We may disclose personal information to the following categories of recipients:

Shopify

Our store is hosted and operated through Shopify.

Shopify processes personal information to provide the ecommerce platform, checkout, payment, security, fraud prevention, support, and related services.

Shopify may process information under its own privacy notices where it acts independently.

Printful

We disclose order recipient information to Printful so that products can be produced, packaged, fulfilled, and shipped.

This may include the customer's name, delivery address, contact details, ordered products, and other information necessary to complete the order.

Payment providers

We disclose information to payment processors, banks, card networks, digital wallet providers, and other financial service providers as necessary to process payments, refunds, disputes, and fraud checks.

Shipping and logistics providers

We disclose delivery information to carriers, postal services, customs providers, and logistics partners as necessary to deliver orders.

Advertising and analytics partners

We may disclose identifiers, device information, internet activity, purchase events, and similar information to advertising and analytics providers, including Meta, to measure advertising, understand Site use, and deliver relevant advertisements where permitted.

Professional advisers and service providers

We may disclose information to providers that support hosting, information technology, security, email, customer support, accounting, legal services, auditing, and business operations.

Legal and safety disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with law, regulation, legal process, or lawful government request
  • Protect the rights, safety, or property of Biliping, our customers, or others
  • Detect or prevent fraud, abuse, security threats, or illegal activity
  • Enforce our terms, policies, and agreements
  • Establish, exercise, or defend legal claims

Business transfers

Personal information may be disclosed in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, subject to applicable law.

7. Sale, sharing, and targeted advertising

We do not sell personal information in exchange for money.

However, some privacy laws may define certain disclosures to advertising partners as a "sale", "sharing", or use for "targeted advertising", even when no money is exchanged.

This may include disclosure of cookie identifiers, device information, internet activity, or purchase events to advertising partners such as Meta.

Where applicable, you may have the right to opt out of these activities through:

We do not knowingly sell or share personal information belonging to individuals under 16 years of age.

8. International data transfers

Biliping uses service providers that may process personal information in the United States, Canada, the United Kingdom, the European Economic Area, Australia, and other countries.

As a result, personal information may be transferred to or processed in a country whose privacy laws differ from those of your country.

Where required, we and our service providers use recognized legal mechanisms and contractual protections for international transfers, which may include adequacy decisions, standard contractual clauses, the United Kingdom International Data Transfer Addendum, or other lawful safeguards.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete and support orders
  • Maintain transaction, tax, and accounting records
  • Resolve disputes and customer service issues
  • Prevent fraud and protect security
  • Meet legal and regulatory obligations
  • Establish, exercise, or defend legal claims
  • Maintain marketing preferences and suppression records

Retention periods vary depending on the type of information and the reason it was collected.

For example:

  • Order and transaction records may be retained for the period required by applicable tax, accounting, and consumer protection laws.
  • Customer support communications may be retained for a reasonable period after the matter is resolved.
  • Marketing information may be retained until you unsubscribe, withdraw consent, or the information is no longer needed.
  • Technical and cookie information may be retained according to the duration of the relevant cookie or technology.

When personal information is no longer needed, we may delete, anonymize, or securely dispose of it, subject to legal requirements and technical limitations.

10. Data security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet and no electronic storage system is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorized use of your account.

11. Your privacy rights

Your rights depend on where you live and which privacy laws apply.

Rights may be subject to exceptions and verification requirements.

United States

Depending on your state and the applicability of state privacy law, you may have the right to:

  • Know or access personal information collected about you
  • Receive a portable copy of certain personal information
  • Correct inaccurate personal information
  • Request deletion of personal information
  • Opt out of the sale or sharing of personal information
  • Opt out of targeted advertising
  • Limit certain uses of sensitive personal information
  • Appeal a decision concerning a privacy request
  • Receive equal service and not be discriminated against for exercising privacy rights

Canada

Subject to applicable Canadian privacy law, you may have the right to:

  • Request access to personal information held about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent, subject to legal or contractual restrictions
  • Ask questions or make a complaint about our privacy practices

You may also have the right to complain to the Office of the Privacy Commissioner of Canada or an applicable provincial privacy authority.

United Kingdom

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete personal information
  • Request deletion of personal information
  • Restrict processing
  • Object to processing, including direct marketing
  • Receive certain personal information in a portable format
  • Withdraw consent at any time where processing is based on consent
  • Complain to the United Kingdom Information Commissioner's Office

Australia

Subject to the applicability of Australian privacy law, you may have the right to:

  • Request access to personal information held about you
  • Request correction of inaccurate, outdated, incomplete, irrelevant, or misleading information
  • Make a complaint about the handling of personal information

If a complaint is not resolved, you may have the right to contact the Office of the Australian Information Commissioner.

12. How to exercise your rights

To submit a privacy request, email:

contact@biliping.com

Please include enough information for us to understand and process your request.

We may need to verify your identity before completing a request. We will use information provided for verification only for that purpose.

Where permitted by law, an authorized agent may submit a request on your behalf. We may request proof that the agent is authorized to act for you and may require you to verify your identity directly.

We will respond within the period required by applicable law.

Some requests may be denied or limited where an exception applies, such as when information must be retained to complete a transaction, comply with law, prevent fraud, protect security, or establish or defend legal claims.

13. Privacy complaints

If you have a concern about how we handle personal information, contact us first at:

contact@biliping.com

We will review the concern and respond within a reasonable period.

Depending on your location, you may also have the right to contact your local privacy or data protection regulator, including:

  • The United Kingdom Information Commissioner's Office
  • The Office of the Privacy Commissioner of Canada
  • The Office of the Australian Information Commissioner
  • An applicable United States state privacy regulator or attorney general

14. Children's privacy

The Services are not intended for children under 16 years of age.

We do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information to us, contact contact@biliping.com so that we can review and, where appropriate, delete the information.

15. Third-party websites and services

The Site may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third parties.

Their handling of personal information is governed by their own privacy notices.

16. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, technology, business practices, or legal obligations.

The updated version will be posted on this page with a revised "Last updated" date.

Where required, we will provide additional notice of material changes.

17. Contact us

For questions, privacy requests, or complaints, contact:

Email: contact@biliping.com
Order support: orders@biliping.com